TERMS & CONDITIONS

These apply when you book and stay with us at Padre Burgos Castle Resort.

Contract
A contract will come into existence between Padre Burgos Castle Resort (PBCR, we, us) and the Client when we receive your signed booking form along with your full deposit. By signing and returning this booking form and/or paying the deposit you are accepting these conditions on behalf of all party members.

Booking & Payment
A provisional reservation is made by phone or e-mail; a deposit of 50% of the total holiday cost is due immediately upon reservation. The reservation will only be confirmed once we receive the deposit and a completed, signed booking form at which time a confirmation e-mail will be issued. We request that you read carefully the confirmation e-mail and contact us immediately if there are any errors as it may be difficult to rectify later. Bookings apply to the declared number of party members only. If your party is larger than declared at the time of booking, or bookings for children are taken by adults, then accommodation for the additional party members and/or adults will be provided at PBCR's sole discretion and extra charges will apply. Deposits can be made by credit card, via PayPal or by transfers into our Philippine bank account with all bank charges being borne by the Client. The balance is payable upon departure in Philippine pesos either by cash or credit card. Non-cash payments made at check-out are subject to a 4% surcharge.

Liability
We do not accept liability for the actions or omissions of those involved in the holiday arrangements over whom we have no direct control and/or who are not employed by PBCR either as servants or agents. This includes but is not limited to persons providing services namely, airlines, bus companies, ferry operators, scuba diving instructors, dive masters, dive guides, taxi operators, the owners or operators of any vehicle, aircraft , boat or equipment or any of their proprietors or employees.

Insurance
Although it is not obligatory we strongly recommend having adequate travel insurance. We do not have insurance for our clients or their property, and we do not accept responsibility for items which are lost, damaged or stolen.

Accuracy of Information
We take great care to ensure the accuracy of all information on our website or supplied in writing, by e-mail or given over the phone. Errors in general descriptions do occasionally occur and are by their nature subjective. Photos are there to give a general impression; articles of furniture, etc could be changed or removed completely. If any feature is important then you should contact us before reserving.

Your Liability
You undertake to behave with propriety and in such a manner as to in no way cause distress, damage, danger or injury to other clients, property, our employees and/or any third party. The contract of any client found in breach of this clause shall be terminated immediately and we shall have no further contractual obligation. We shall be entitled to recover the full cost of any damage or loss caused by you or your party.

Cancellations
Should you have to cancel or shorten your holiday then the person who signed the booking form should contact us immediately in writing or by e-mail. In the case of full cancellations the deposit will be forfeited. In the case of part cancellation, the deposit in respect of the cancelled nights will be forfeited. In the event of 'no-show' or a cancellation or part cancellation less than 48 hours before scheduled arrival time, the full charge for the rooms, in-bound transfers and any pre-purchased ferry tickets will be due.

Alterations
We will do our utmost to assist you if you wish to change any details on your booking, although we cannot guarantee that we will be able to make changes. We may impose an amendment fee of PHP1,000, and if you wish to make changes within 6 weeks of your intended arrival we may view this as a cancellation and our cancellation charges will apply.

Cancellations or Changes by Us
There may be some minor changes made prior to your arrival and if so we will try to advise you where appropriate before your arrival. In the unlikely event that we have to cancel or make major changes to your holiday then you can choose to accept the change or take a full refund of deposits. However, in no case will we pay compensation, and we reserve the right to cancel your holiday, if the change is caused by reason of war, threats of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control.

Parking
Limited parking space in the resort grounds is available for guests' vehicles, but this is not guaranteed. Drivers are not permitted access to the resort grounds except for the purposes of dropping off and picking up guests, and may not spend the night in a vehicle parked inside the resort grounds. No liability for damage to or loss of vehicles parked inside the resort will be accepted by PBCR, no matter how such damage or loss occurred.

Complaints
We greatly appreciate any comments you have on your holiday and to this end we ask for your feedback at the end of your stay. In the highly unlikely event that you do have a complaint you must first report it immediately to us specifying in writing all the relevant details. If the matter cannot be resolved whilst you are in Padre Burgos we must be notified in writing within 28 days of your departure.

General