Frequently Asked Questions
If you have any questions on any aspects of your visit to Padre Burgos, Southern Leyte we will be delighted to respond promptly to e-mails and phone calls. In the meantime, you may wish to read the answers to several FAQ's below.
What are your booking conditions?
Bookings must be secured by credit card (not debit card) or by a deposit. Charge for cancellation more than 30 days in advance is 50%, and thereafter is 100%. For full details of the cancellation policy see our Terms and Conditions page.
How do I get to Padre Burgos?
International connections are via Manila and Cebu, with onward flights to Tacloban, Leyte. From Cebu there are also several ferries to ports in Leyte. We can arrange private land transport from your point of arrival in Leyte, and public transport is also available. For more details see the Getting Here page.
Do you offer full board?
Our standard bookings are for Bed & Breakfast or for Half Board, which also includes our superb 4-course dinners. We are happy to provide quotations for full board packages upon request.
Are there restaurants nearby?
There are places to eat in Padre Burgos town, which is 5 minutes away by public transport. We pride ourselves on serving the finest food in the most beautiful location in Leyte and most of our guests take their meals at the resort.
Are there activities for non-divers?
More than 50% of our guests don't dive, and there are plenty of wonderful things to do if you don't dive. Snorkeling, sailing, kayaking, dolphin watching, island hopping, peaceful beaches, caving, waterfalls, historic and cultural sights, etc. Relaxing at our secluded private beach, taking a massage and sipping cocktails at the poolside are also firm favourites. For more information see our activities page.
How many dives are included in the Diver's Packages?
2 dives per person per night booked are included in the Luxury Dive Packages. For example, if 2 of you booked the Diver's Package for 4 nights then 8 dives are included for each of you.
What is the difference between the Luxury and the Economy Dive Packages?
Guests who book the Luxury Dive Package will stay in one of the 5 beautifully appointed rooms in the resort, and enjoy 2 guided scuba dives per night booked. We also offer Economy Dive Packages which include 3 dives per day with accommodation in an air-conditioned room in a property not managed by ourselves just outside the resort, while breakfast is provided in our resort and guests have full use of the resort facilities for the duration of their stay.
What happens if I am unable to complete all my pre-booked dives?
If you have undertaken all the dives available during the period of your stay (2 dives each morning and 1 dive each afternoon) and bad weather or other operational problems prevent you doing the full number of dives you pre-booked then no charge will be made for the missed dives. In all other circumstances you will be charged for the number of dives which were pre-booked.
Can I substitute a Whale Shark Tour or other activities for pre-booked dives?
For guests who have booked the Economy Dive Package, a Whale Shark Tour can be substituted for 1 full day's diving. In all other circumastances, a Whale Shark Tour will count towards 2 of your pre-booked dives and a credit of 2 times the prevailing diving rate will be given against the cost of the Whale Shark Tour. It is not possible to substitute other activities for pre-booked dives.
Are scuba diving lessons available?
Yes. Lessons and courses are available for complete beginnners right up to dive master level. For more information see our PADI courses page.
Will I definitely be able to dive if I don't pre-book my diving?
Our maximum group size is just 4 divers, so it is advisable to book your diving in advance if you want to enjoy diving in a very small group. If you do not book in advance, and we don't have any more diving places available when you want to dive, we will arrange for you to dive with another local operator. None of our guests has ever been unable to dive due to lack of available places.
How do I book a whale shark tour?
Call or e-mail us and we will book you in for one of our fabulous whale shark tours. If you do not book in advance, we can almost always arrange a whale shark tour for the following day.
What are the chances of seeing whale sharks?
Whale sharks are usually found in Sogod Bay from November through May but the season can end much earlier without warning. Once they arrive in the bay the chances of seeing them on any particular day are about 95%, but sightings can never be guaranteed. For up-to-date information on whale shark tours and sightings send us an e-mail or see our blog or our mobile site.
How frequently do you run whale shark tours?
We run whale shark tours upon demand for a minimum of just 2 people.
Are whale shark tours suitable for young children?
To be able to see the whale sharks well you need to be a competent swimmer and know how to snorkel. We have taken children as young as 5 who have had a wonderful time swimming with the whale sharks. Children younger than that will probably not get to see the whale sharks but will enjoy all the other activities that form part of the tour.
Can I rent diving and snorkeling equipment?
Yes. We have full sets of diving equipment available to rent but please let us know in advance that you need rental equipment and tell us your sizes. Snorkeling equipment for adults is included with our whale shark and snorkeling tours. If you are particularly large or very small, please check in advance that your sizes are available, and it is advised to bring your own equipment for young children.